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Cancellation & Returns

Cancellation & Returns UK 

NOTE:

Please contact Wire Antennas UK  prior to return

Items Not Required

Please contact us prior to return.

We provide as much information about our products as possible to assist you in making an informed purchasing decision. However, you may return any of the goods delivered to you within 14 days of the date of delivery, to our contact address and sent freight prepaid to:

Wire Antennas UK
11 Ilynton avenue,
Firsdown,
Salisbury
SP5 1SH

To enable us to issue credit for returned goods, the goods must be in their original condition and packaging in order that they are fit for resale. If the packaging is damaged in any way the credit may incur a handling charge.

Specially Ordered

Any item which has been specially ordered by Wire Antennas UK on your behalf cannot be returned unless by prior agreement. Special orders, if accepted for return, may incur a re-stocking charge which can be up to 20%.

We cannot accept proof of posting of returns as confirmation of delivery.

Web Orders

Any sum debited to us from your credit card, less the cost of postage and packing and any applicable re-stocking charge, will be re-credited to your account within 30 days. Orders, other than special orders, can be cancelled at any time prior to despatch and will not incur any charges. Orders cancelled following despatch should be returned by you, following the guidance given above. Failure to sign for a delivery will result in a charge of £15 being deducted from your card. This covers the charge levied by the carrier to return the goods to ourselves. The outward carriage (minimum £10.00) will also be deducted. Cancellation of orders must be sent by support ticket link is here . Images on the website are for illustration purposes only and specific requirements in terms of specification should be confirmed prior to ordering.

Damaged, Faulty or Incorrectly Supplied Items


If any of the goods supplied by us are damaged, faulty or incorrectly supplied you should advise us by support ticket link is here within 48 hrs. We will arrange for the collection of such goods from you. We will also arrange for replacement goods to be supplied to you if required.




International customers / Cancellation & Returns

Items Not Required

Please contact us prior to return Failure to do so may effect refusal of a refund of goods and any shipping and handling costs.Your local tax is not refundable.

Customers returning packages due to refusal of paying any local tax due, will not be refunded for any cost of sale and other additional costs involved unless prior agreement by us.

We provide as much information about our products as possible to assist you in making an informed purchasing decision. Our contact address and sent freight prepaid to:

Wire Antennas UK
11 Ilynton avenue,
Firsdown,
Salisbury
SP5 1SH

To enable us to issue credit for returned goods, the goods must be in their original condition and packaging in order that they are fit for resale. If the packaging is damaged in any way the credit may incur a handling charge.

EU orders

Starting from 13 Dec 2024, the GPSR (General Product Safety Regulation) expanded this requirement to cover all products, instead of just CE marked products, and also requires individual risk assessments for products not covered by CE marking directives. These requirements apply to all products, even those which are extremely unlikely to pose any sort of safety risk.

There are articles in various places online about the impact of GPSR. For example, a very detailed article here: https://www.exxosforum.co.uk/articles/GPSR.html

Although we fully support the aim of making sure products are safe, the details of how the EU has decided to try doing this are a massive barrier to trade for small businesses outside the EU, due to the large amount of extra administrative work, plus the extra cost of hiring a representative located in the EU.

To make matters worse, at the time of writing the EU does not yet seem to have published guidelines for small and medium enterprises ('SMEs') on how to comply with the GPSR, despite article 17 of the GPSR requiring the EU to do so. Specifically, the GPSR says "The Commission shall adopt specific guidelines for economic operators, with particular regard to the needs of those that qualify as SMEs, including micro-enterprises, on how to fulfil the obligations laid down in this Regulation". We have been unable to locate any such guidelines for SMEs, so either they have not yet been published, or the EU has not made them easy enough to find.

We did find the following EU parliamentary questions and answers:

The lack of information is very unhelpful - it is difficult to comply with the GPSR when full details about the best way for us to do that have not yet been made available.

We are hoping to sort out the necessary paperwork and resume selling directly to EU customers at some point.